Frequently Asked Questions

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Our listeners are skilled facilitators of reflective conversation — not licensed mental health practitioners. Our sessions are intended for personal support and clarity, not medical or therapeutic care. If you are experiencing a crisis or thinking about self-harm, you must contact local emergency services or a crisis hotline immediately.

Most conversations — even with people who love us — include interruption, advice, or judgment. Truly Heard offers a rare experience: one hour devoted entirely to you, with someone trained to listen deeply, without needing anything in return. It is not casual conversation. It is intentional, restorative space. 

Individuals who are 18+ are welcome to sign up for a Listening Session. 

Trained human listeners with experience in reflective listening and facilitation. Sessions are private and confidential. 

 Sessions are 60 minutes. Each session offers uninterrupted time for you to speak, reflect, and be deeply heard at your own pace. 

Yes. You are welcome to join with or without video — whichever feels most comfortable. Listening Sessions are effective and supportive through audio-only as well.

Yes. While Truly Heard is not therapy, the techniques used in Listening Sessions are grounded in well-established practices from qualitative research, narrative inquiry, and reflective communication — including mirroring, projective methods, and guided prompting.

These techniques are applied through the H.E.A.R.D. Process, a structured approach designed to support clarity, honest expression, and self-understanding. It is not clinical treatment, but a trained practice of presence — created to help you hear yourself more clearly.

Booking a session is simple.
Click any “Book a Session” link on this website to open our Calendly calendar. From there, you can choose your preferred date and time and confirm your session. 

 Payment is completed securely through Calendly at the time of booking.
We accept a variety of electronic payment options.

You may reschedule or cancel up to 24 hours in advance.
Cancellations within this window will receive a full refund minus a $6 processing fee.

By booking a session, you agree to our Terms of Service. 

Listening Sessions are held on Zoom in a private, secure setting. You’ll receive a unique access link at the time of booking.

• Sessions are not recorded unless you specifically request it. 
• No transcript is created without your consent. 
• Zoom Whiteboards, if used, are deleted at the end of the session
• Your privacy is essential to the integrity of this space. Everything you share is held in confidence.

What you say in session stays in session.

No. Everything shared in a Listening Session is confidential and never shared with third parties. We do not sell, distribute, or use your information beyond what is necessary to facilitate your session.  For full details, please see our Privacy Policy. 

Yes. We offer discounted packages for those who wish to continue sessions over time. Please contact us if you’re interested in ongoing support or a 3-session package rate.